• Hours
of operation
We are open for pick up and drop off from 7:30AM to 5:15PM Monday through
Friday. There is a key drop in the first garage door for after-hours
drop off, and the parking area between the building and the street is
lit 24 hours a day.
• After
hours pickup
By prior arrangement cars may be left for after-hours pickup with keys
in a safe location. Otherwise, all vehicles visiting JE Robison Service
overnight are secured in one of two fenced enclosures or within the
building.
• Complementary
shuttle service
We offer a complimentary shuttle service for customers in the Springfield
area dropping off cars before 9AM or returning between 4 and 5PM. Pick
up and delivery and courtesy rides at other times should be arranged
as needed with our office.
• Pickup
and delivery of cars
Local pickup and delivery are available. There is no charge for
pickup in the Springfield area; a small hourly charge applies for greater
distances. Enclosed transport is also available at extra cost. Our local
service area includes Hampden, Hampshire, and Franklin counties in Massachusetts,
Windham county Vermont and Hartford county Connecticut. 24-hour towing
in these area is also available by calling (413) 785 1665 and following
the prompts. Towing and pickup from other locations is available and
should be scheduled during regular business hours.
• Forms
of payment
We accept Discover, MasterCard, VISA, American Express. Personal
or business checks are subject to verification by an electronic processor.
• Labor
charges and rates
Labor rates at JE Robison Service range from $69 per hour to $189 per
hour, depending upon the type of service performed. Most general service
is performed at a rate of $149 per hour. Rolls-Royce and Bentley service is billed at $169 per hour. Some specialized services
are billed at the higher rate, while restoration labor may be billed at a lower rate. Body and trim repairs are billed at lower rates as are cleaning and detailing services. Most labor at JE Robison Service
is charged on an “actual-time-worked” basis. That is, you
are charged for the time our technician actually spends working on your
car rather than a standard guidebook time. Labor for certain common
services such as oil changes or brake pad replacement is charged on
a “flat-rate” basis. This means you are charged a fixed amount
for the service no matter how long it takes.
• Warranty
information
All new and rebuilt mechanical repair parts — including rebuilt engines,
powertrain components, electronics, and other components — sold
and installed by us are guaranteed for 12 months or 12,000 miles from
the date of installation. Your vehicle must be returned to JE Robison Service
for performance of any warranty repairs. If such a part proves defective
we will replace it at no charge to you.
• Warranty Information continued
Adjustments, cleaning services, or repairs to existing components are
excluded from warranty. Trim and accessory items are not warranted by
us, but may come with manufacturer warranty.
Used parts sold and installed by us are installed with 30-day “parts-only” warranty. That is, we will exchange the part if it proves defective but you will be charged labor for installation of the replacement. Your vehicle must be returned to Robison Service for performance of any warranty repairs.
• Vehicle
storage
Vehicles left for service and picked up within seven days of
completion
will not be assessed storage charges. Storage charges up to $35 per
day may, at our discretion, apply to vehicles left at JE Robison Service
for extended periods without prior arrangement. In addition, $35 per
day storage charges will apply to wrecked or damaged vehicles stored
on our premises while awaiting insurance settlement. Long-term storage
is available at reasonable monthly rates for customers who will be away
for prolonged periods. Contact our office for details.
Long-term storage is billed by the calendar month (no fractional months). Indoors is $210/month; outdoor fenced-in lot is $150/month. Long-term storage rates only apply when advance arrangements are made. Vehicles abandoned here or waiting for insurance pickup will be charged $35/day. NOTE: Our long-term storage is in a separate location. If your vehicle does not run or is not registered there will be extra cost to move vehicle to and from storage. Preparation for storage, reconditioning and clean-up are billed at regular shop rates.
• Insurance information
All vehicles under our control are protected by a Massachusetts
Garage Liability insurance policy from Travelers. If our employees damage your vehicle while it’s in our custody, you’re covered. Our workers are also fully covered while working on your car, test driving it, or picking up or delivering.
We do our best to make sure nothing happens to customer cars, but there are some things we can’t cover.
We are not responsible for acts of God or the actions of others. Specifically, we are not responsible for damage to your car from weather or storms. We are not responsible for damage to your car or property if broken into by criminals, provided we take reasonable precautions to safeguard it.
When cars are in storage there is always a risk of damage from rodents, freezing, water leaks and weather. Many of those things may be covered by your car’s comprehensive insurance. Be sure your car is insured when you store; our garage does not assume responsibility for cars parked within.
When picking up or dropping off we are not responsible for any damage sustained in the publicly accessible parking areas near our building unless the damage is a result of our own actions.